Task 1 format reminder
CELPIP Writing Task 1 currently gives 27 minutes for Writing an Email, and the prompt asks for about 150–200 words. Use the sample below to study purpose, tone, development and organization—not to memorize sentences.
Practice prompt
Complaint Email About a Double Charge
A meal-delivery subscription charged you twice for the same month. Write to customer service, explain the problem, describe the impact and request a solution.
A strong response plan
- 1State the purpose and account problem
- 2Give dates or amounts clearly
- 3Explain the practical impact
- 4Request a refund and confirmation
Sample answer
Study the organization, not the script
Dear Customer Service Team,
I am writing because my meal-delivery subscription was charged twice for the same monthly billing period. My bank statement shows two identical charges dated August 21 and August 22, although I have only one active subscription.
The duplicate payment has reduced the funds available in my account for other scheduled bills, so I would appreciate a prompt correction. I have attached screenshots of both transactions and my current subscription page for reference.
Please refund the duplicate charge to the original payment method and confirm by email when the refund has been processed. I would also appreciate it if you could check my account to make sure the same issue does not occur next month.
Thank you for your assistance.
Kind regards,
Jordan Lee
What to notice
Make the problem immediately clear
Use specific evidence
Ask for a concrete resolution
Now answer a fresh prompt
Write a new timed response so you practise planning, development, tone and editing rather than reproducing a memorized example.
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