Refund Policy

You can cancel your Weekly, Monthly, or Quarterly subscription at any time from your billing settings. Cancellation stops future renewals; you keep access to paid features until the end of your current billing period.

We offer refunds in the following cases:

• You were charged in error or charged twice for the same billing period due to a technical fault;
• You request a refund within 7 days of your first-ever paid subscription purchase and have not exceeded the fair-use AI evaluation limits of your plan;
• A failure on our part prevented you from accessing paid features for an extended period.

Refunds are generally not available for renewal charges after the initial 7-day window, for partial billing periods after cancellation, or where a plan's fair-use AI evaluation limits have already been substantially used.

Contact us through the Contact page with your account email and the reason for your request. We aim to respond within 3 business days. Approved refunds are issued to your original payment method within 5–10 business days.

Amounts covered by coupons or promotional discounts are refunded only for the amount actually charged, not the plan's standard price.

MyCELPIP is an independent practice platform. Refunds are not available on the basis of your official CELPIP test result — see our AI Assessment Disclaimer.